Account Recovery Questions?

Account Recovery Questions?

  • I forgot my username — how can I recover it? 

No worries — you can easily recover your username without needing to contact support. 

 

Steps to recover your username 

    • Open the Eazy6 app. 

    • Tap “Need Help?” on the Sign In screen. 

    • Select “I forgot my username.” 

    • Tap Continue. 

    • Enter the phone number registered to your account. 

    • Enter the OTP sent via SMS and verify. 

    • Once verified, your username will be displayed. You can copy it and paste it into the Username field on the Sign In screen. 

 
 
 

    • Related Articles

    • I forgot my password — what should I do?

      Eazy6 uses a password-optional system (you can log in with OTPs), but you can reset your password anytime for extra security. To reset your password: 1. Open the Eazy6 app. 2. Tap “Need Help?” on the Sign In screen. 3. Select “I forgot my password.” ...
    • I lost access to my phone number — how do I log in?

      If you’ve changed carriers or lost your old SIM, don’t worry — Eazy6 allows you to log in using your backup email or other recovery options. Steps to regain access: 1. On the login screen, tap “Sign in with email.” 2. Enter your verified backup ...
    • Need more help?

      1. Tap “Need Help?” on the sign-in screen. 2. You can choose from: • I forgot my username • I can’t access my phone number • I forgot my password
    • How do I authenticate my account?

      Eazy6 uses a simple, secure, multi-step authentication flow so only you can access your account. You can authenticate using phone SMS OTP, email OTP, and your password.
    • How do I update my profile information?

      To update your profile information: 1. Open the Eazy6 app 2. Tap Profile 3. Select Account Settings From there, you can update: • First name • Last name • Username • Email address • Phone number • Password • Gender • City • Address Tap Save to ...