Introduction
Oakridge Interactive LLC (“Eazy6”, the “Company”) is committed to ensuring that its platform is operated in a secure, fair, and socially responsible way. Our aim is to endorse and encourage player safety amongst its players, employees, and stakeholders. Player safety encompasses the processes, tools, and resources that allow players to have a fair and safe experience with the Company, while helping protect them from problem gameplay and unhealthy play patterns. Eazy6 is committed to complying with applicable laws and platform requirements and to maintaining controls that support game integrity, account security, and player wellbeing.
As part of this Policy, Eazy6 will:
Ensure compliance with applicable laws and platform requirements relating to player safety and user protection.
Inform players or prospective players about the help and assistance they can utilize should they experience any signs of problem gameplay or unhealthy play patterns.
Make all reasonable efforts to avoid marketing to minors, as defined by applicable law and platform standards.
Ensure that its marketing and advertising efforts are responsible and contain any relevant player safety information required by applicable law and platform standards.
Registration & Verification
A. Prohibition of Underage Players - Identification and Verification
Participation by an underage player is prohibited.
Before a player can complete registration and begin their play in the App, the player must accept Eazy6’s Terms & Conditions and affirm that he or she is at least 18 years of age.
Eazy6 will check the name, age, and location of an individual at registration.
If a player is confirmed to be a minor, Eazy6 will undertake the relevant steps required to block that player’s access.
B. Duplicate Accounts
Eazy6 will ensure that a player is only able to register and maintain one active account.
Any duplicate accounts will be flagged and closed by the Company. This process allows the Company to comply with its fraud and security responsibilities, and it also helps Eazy6 prevent players who may wish to circumvent account restrictions or security controls applied to their initial account.
The Company will monitor for potential duplicate accounts using signals such as duplicate email addresses, device identifiers, and/or multiple accounts using the same IP address. Once identified, a soft lock may be applied and Customer Support will address the issue with the player through email contact.
Promotional Rewards (Free-to-Play)
For the free-to-play version of the App, rewards (if offered) are promotional in nature and may be fulfilled as digital gift cards through a third-party vendor (e.g., Tango). Promotional rewards are not withdrawals of user funds and are fulfilled subject to the applicable gift card issuer’s terms.
Player Safety Information
Eazy6 will ensure that relevant player safety and related information is easily accessible to players. This information contains details of organizations and bodies that provide help and assistance to players who may be experiencing problem gameplay or unhealthy play patterns and their families.
In providing and directing players to these sources for assistance, Eazy6 aims to ensure that players experiencing a problem with gameplay can get help and assistance from a reputable source with expertise in this area.
Account Restrictions (Free-to-Play)
At this time, the free-to-play version of the App does not include in-app player safety tools such as time outs or self-exclusion. If a player would like to stop participating, they may request account restriction or account closure by contacting Customer Support. Players may also use device-level controls (such as Apple iOS Screen Time) to help manage app access and play time.
Player Activity Monitoring
Player activity will be monitored for behavior that may indicate a possible concern or Player Safety issue. If concerns are identified, Eazy6 may contact the player to determine whether these concerns are warranted and whether further actions (including account restrictions) are appropriate. Activity monitored may include, but is not limited to:
Time played.
Frequency of contest entry and gameplay sessions.
Significant increases in time played or repeated extended sessions.
Repeated attempts to circumvent account restrictions, security controls, or other safeguards; and
Prohibitions on Advertising to Minors
Eazy6 will not market exclusively or primarily to minors, as defined by applicable law and platform standards. To ensure that Eazy6 marketing does not target minors, the Company will:
Require all partner media outlets or other entities to agree to take reasonable measures not to target minors on behalf of Eazy6;
Make reasonable efforts to ensure that advertising networks do not place Eazy6 material in digital channels that are aimed exclusively or primarily at minors;
Not use any search engine optimization terms that target exclusively or primarily minors;
Require that individuals or other entities speaking on behalf of Eazy6 on television, radio, or online outlets understand and acknowledge this aspect of the Eazy6 marketing policy; and
Ensure that in-person promotional events, should the Company hold these in the future, are staffed by individuals who understand and acknowledge the Eazy6 marketing policy.
Socially Responsible Marketing
Eazy6 will ensure that marketing communications do not suggest that our contests and skill games are a solution to financial concerns, an alternative to employment, or a way to achieve financial security. Eazy6 will make player safety information available to consumers, clearly and conspicuously, in the iOS App.
Eazy6 will communicate the location of such resources, where a player could easily identify it in each advertisement or other location referencing Eazy6 contests or skill games. The player safety information will include the name and toll-free number of at least one reputable source where players can receive assistance.
Training
Various levels of Player Safety training are provided to employees and other stakeholders of the Company, depending on the role of the employee/stakeholder with Eazy6. These are periodically reviewed to ensure they are up to date with product updates, platform guidance, trends, and best practices.
Training materials include but are not limited to the following information:
Eazy6’s current policies and procedures related to player safety, account security, and support escalation
Red flags that help identify potential unhealthy play patterns
How to assist a player who may be at risk of harm or experiencing compulsive play.
Periodic Review
Eazy6 will conduct a review of its Player Safety Policy annually or sooner if needed. Any material changes to the Policy will be reviewed and approved by the Company’s designated policy owner or their designee.
Record Retention
Eazy6 will maintain all documentation related to its Player Safety Policy per the Company’s Data Retention Policy and any other applicable legal requirements. This will include player history and gameplay activity, customer support contacts and resolutions related to player safety, and records related to promotional reward fulfillment (for example, digital gift card delivery), as well as marketing and advertising material.